1. Introduction
Welcome to Adlef Network LLC ("Adlef", "we", "us", or "our"). We are registered as a Limited Liability Company in Georgia, under registration and identification number 426125212, registered by the LEPL National Agency of Public Registry on 12/09/2022. Our registered office is located at Georgia, City Borjomi, Meskheti str, N 31g, office space N 3.
This Privacy Policy outlines how we collect, store, share, and process the personal information of users, customers, and visitors who access or purchase hosting services, domain registrations, or browse our website (collectively, our "Services"). By accessing or using our Services, you consent to the collection and use of information in accordance with this policy.
2. Information We Collect
We collect personal information necessary to deliver, support, and secure our hosting infrastructure. We collect the following categories of information:
- Account Registration Data: Contact details such as name, email address, physical address, business name, phone number, and account username/password credentials.
- Billing and Payment Data: Credit card numbers, transaction details, billing address, VAT identification, and payment provider references. Payments are processed through secure, PCI-compliant gateway providers.
- Technical Data & Logs: IP address, device type, web browser type, referring/exit pages, access times, server resource usage data, and details of network traffic.
- User Content & Databases: Any documents, database values, website files, or communications you upload to, store, or manage on our web hosting infrastructure.
- Support & Inquiry Data: Transcripts of live chat sessions, email support tickets, troubleshooting diagnostics, and logs of telephonic conversations.
3. How We Use Your Information
We use the information we collect for the following core business and legal purposes:
- Service Provisioning: Setting up server directories, registers, domain names, provisioning databases, and establishing secure SSL encryption.
- Billing & Account Maintenance: Processing subscription renewals, managing invoices, communicating late payments, and verifying payment authentication.
- Technical Support: Investigating resource bottlenecks, diagnosing application errors, migrating website contents, and repairing database connections.
- Service Optimisation: Conducting analytics on overall platform health, improving load times, and planning server capacity enhancements.
- Security & Abuse Prevention: Guarding against distributed denial of service (DDoS) attacks, detecting phishing contents, enforcing our Acceptable Use Policy, and maintaining network stability.
- Legal Compliance: Meeting bookkeeping and tax obligations under the laws of Georgia and verifying entity identities against sanctions or anti-money laundering registries.
5. Data Sharing & Third-Party Services
Adlef Network LLC does not sell, lease, or rent customer personal information to third parties. We share your information only in the limited circumstances described below:
- Subprocessors and Infrastructure Providers: We utilize secure data centers, payment gateways, email delivery networks, and support ticketing SaaS platforms. These providers are bound by strict data processing agreements and are permitted to process your data only to perform services on our behalf.
- Domain Name Registries & ICANN: Domain registrations require submitting contact data (Registrant name, address, email) to ICANN and registries. We support private WHOIS/Privacy Manager tools where available to hide public exposure.
- Legal Obligation: We may disclose data to competent law enforcement bodies, regulatory agencies, or judicial bodies if required by applicable legislation or court orders issued by competent authorities in Georgia.
6. Data Retention
We retain personal information for as long as your account remains active or as required to fulfill the purposes for which it was gathered.
Following account termination, certain pieces of demographic and billing data (e.g., invoices, transaction records, tax details) will be retained for up to 6 years to satisfy local financial bookkeeping laws, audit requirements, and corporate tax regulations under Georgian legislation. Active hosting files and customer-generated databases are scheduled for permanent, unrecoverable deletion 30 days after subscription cancellation or non-renewal.
7. Security of Your Information
We deploy robust technological, administrative, and physical safety guards to protect data against unauthorized modification, destruction, leakage, or exposure.
All account logins and client dashboard sessions are wrapped in robust Transport Layer Security (TLS) and SSL encryption. Furthermore, we mandate periodic password rotations, store database passwords using modern hashing algorithms, conduct daily automated offsite backup sweeps, and perform malware and vulnerability checks on all primary hosting hypervisors.
8. International Data Transfers
As a global provider, Adlef Network LLC operates servers and infrastructure in various locations around the world. Consequently, your data may be transferred to and processed in countries outside your local jurisdiction.
When transferring data across international boundaries, we ensure that appropriate safeguards are in place, including Standard Contractual Clauses (SCCs), certified secure hosting frameworks, and adequate technical protections. We comply with data protection regulations globally, including the Law of Georgia on Personal Data Protection, ensuring that any external transfer maintains a high level of security.
9. Your Data Protection Rights
Depending on your location and jurisdiction, you have several legal rights regarding your personal data under the General Data Protection Regulation (GDPR), CCPA, and the Law of Georgia on Personal Data Protection:
Access & Portability
The right to request copies of your personal data stored in our systems, delivered in a structured, commonly used electronic format.
Correction & Erasure
The right to request the correction of inaccurate data, or the deletion of data under specific criteria (e.g., when no longer required).
Restriction & Objection
The right to restrict processing or object to automated profile generation, marketing activities, and certain processing methods.
Withdraw Consent
The right to withdraw consent at any time for data processing activities that rely strictly on your explicit consent.
To exercise any of these rights, please contact our Data Protection Representative at support@adlef.com. We will respond to all valid requests within 30 calendar days.
10. Governing Law & Jurisdiction
This Privacy Policy, our processing activities, and all legal relations stemming from them are governed by and construed in accordance with the legislation of Georgia.
Any legal actions, claims, or disputes arising from this Policy or the handling of personal data shall be submitted exclusively to the competent courts of Georgia.
11. Changes to This Policy
Adlef reserves the right to modify, adjust, or completely rewrite parts of this Privacy Policy at any time. If a material change is made, we will notify registered users via email notifications or place a prominent announcement notice inside the client dashboard at least 14 days before the changes take effect.
12. Accessibility Statement
Adlef Network LLC is committed to ensuring that our services, digital portal, and website interfaces remain fully accessible to individuals with disabilities. We actively conform to Web Content Accessibility Guidelines (WCAG) 2.1 level AA specifications to promote digital accessibility.
We continuously audit our design system and screen reader navigation structures. If you encounter any technical accessibility blockages or require specific accommodations while utilizing our client directory, please reach out to our accessibility coordinator at support@adlef.com.
13. General Policies
All account subscribers are required to comply with our Acceptable Use Policy (AUP), Terms of Service, and local internet safety regulations. The deployment of automated web crawlers, security scanners, stress-testing toolsets, spam script servers, or hosting copyright-infringing assets violates our platform agreements.
Failure to comply with our policies may lead to instant service limitations, temporary account freezes, or permanent directory deletions under the judgment of our Trust & Safety enforcement agents.
14. Contact Information
For questions, concerns, or requests regarding this Privacy Policy, please contact our legal team using the details below:
Entity Details
Adlef Network LLC
Identification No: 426125212
Registered on: 12/09/2022
Registered Office
Georgia, City Borjomi
Meskheti str, N 31g, office space N 3